Question 1

What are your opening times?

Answer

We are open from Monday - 9:00AM - 5:00PM Tuesday - 9:00AM - 5:00PM Wednesday - 9:00AM - 5:00PM Thursday - CLOSED Friday - 9:00AM - 5:00PM Saturday - 9:00AM - 5:00PM Sunday - CLOSED

Question 2

What size is my mattress?

Answer

MATTRESS SIZES 3'0 X 6'3 Standard Single 90 x 190CM 3'0 X 6'6 Adjustable Single 90 x 200CM 4'0 X 6'3 Small Double 120 x 190CM 4'6 X 6'3 Standard Double (Queen Size) 135 x 190CM 4'6 X 6'6 Adjustable Double 135 x 200CM 5'0 X 6'6 Standard Kingsize 150 x 200CM 6'0 X 6'6 Standard Super King 180 x 200CM 6'6 X 6'6 Standard Emporer 200 x 200CM

Question 3

Do You Stock Beds?

Answer

We do stock beds and matresses, however due to limited storage we only stock 5ft and 3ft items. If you have a specific size in mind give us a call and ask.

Question 4

Is There A Charge For Delivery?

Answer

Delivery is free of charge on orders over £300. Order below that will have a £20 delivery charge.

Question 5

How Do I Arrange Delivery?

Answer

Have your recieved a text that your goods are in? Just send an email to the address in the text message and we will confirm the date and time.

Question 6

How Long Do Goods Take To Arrive?

Answer

Approximately 6 - 10 weeks.

Question 7

I Have An Old Mattress/Sofa, What Can I Do With It?

Answer

We are able to dispose of old mattresses and sofas for a cash fee paid to our drivers. The Prices are as follows: Sofa: Seat: £15 Reclining Seat: £20 Bed: £30 Mattress: £30 Bed and Mattress: £60 Inform the salesman that you would like your old item taken away and they will make a note on the ticket. Please confirm this upon arranging delivery.

Question 8

When can you deliver?

Answer

Our delivery drivers work Monday - Friday, 8:00AM - 3:00PM We try and offer accurate delivery times, this is subject to availability, traffic on the day and also access.

Question 9

I need to arrange delivery of my furniture.

Answer

Go and fill in the following form: https://www.scopefurnishing.co.uk/Delivery We will try and contact you within 2 working days of the form being filled in.

Question 10

I need to cancel my order and get a refund.

Answer

All cancellations result in a loss of your deposit or 50% of the total invoice cost., Pop into the store with the card you paid with and your ticket and we will issue your refund provided there are no further issues.

Question 11

Where can I report a problem with an item I purchased from you?

Answer

First off gather as much information as you can and put it in an email to: Service@scopefurnishing.co.uk This includes pictures of the problem or maybe even a video to help us understand the issue. Next provide an order number, some contact details or an address. The more information we have the quicker we can resolve any issue.

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