Frequently asked questions
Enquiry
What are your opening times?
We are open from
Monday - 9:00AM - 5:00PM
Tuesday - 9:00AM - 5:00PM
Wednesday - 9:00AM - 5:00PM
Thursday - CLOSED
Friday - 9:00AM - 5:00PM
Saturday - 9:00AM - 5:00PM
Sunday - CLOSED
What size is my mattress?
MATTRESS SIZES
3'0 X 6'3 Standard Single 90 x 190CM
3'0 X 6'6 Adjustable Single 90 x 200CM
4'0 X 6'3 Small Double 120 x 190CM
4'6 X 6'3 Standard Double (Queen Size) 135 x 190CM
4'6 X 6'6 Adjustable Double 135 x 200CM
5'0 X 6'6 Standard Kingsize 150 x 200CM
6'0 X 6'6 Standard Super King 180 x 200CM
6'6 X 6'6 Standard Emporer 200 x 200CM
Do You Stock Beds?
We do stock beds and matresses, however due to limited storage we only stock 5ft and 3ft items.
If you have a specific size in mind give us a call and ask.
Delivery
Is There A Charge For Delivery?
Delivery is free of charge on orders over £300. Order below that will have a £20 delivery charge.
How Do I Arrange Delivery?
Have your recieved a text that your goods are in? Give us a call on 01481 242100
How Long Do Goods Take To Arrive?
Approximately 6 - 10 weeks.
I Have An Old Mattress/Sofa, What Can I Do With It?
We are able to dispose of old mattresses and sofas for a cash fee paid to our drivers.
The Prices are as follows:
Sofa: Seat: £15
Reclining Seat: £20
Bed: Single: £15
Double: £30
Mattress: Single: £15
Double £30
Bed and Mattress: Single: £30
Double: £60
Inform the salesman that you would like your old item taken away and they will make a note on the ticket.
When can you deliver?
Our delivery drivers work Monday - Friday, 8:00AM - 3:00PM
We try and offer accurate delivery times, this is subject to availability, traffic on the day and also access.
Cancellations
I need to cancel my order and get a refund.
All cancellations result in a loss of your deposit or 50% of the total invoice cost.,
Pop into the store with the card you paid with and your ticket and we will issue your refund provided there are no further issues.
Services
Where can I report a problem with an item I purchased from you?
First off gather as much information as you can and put it in an email to: Service@scopefurnishing.co.uk
This includes pictures of the problem or maybe even a video to help us understand the issue.
Next provide an order number, some contact details or an address. The more information we have the quicker we can resolve any issue.
