Frequently asked questions

Enquiry

What are your opening times?


We are open from Monday - 9:00AM - 5:00PM Tuesday - 9:00AM - 5:00PM Wednesday - 9:00AM - 5:00PM Thursday - CLOSED Friday - 9:00AM - 5:00PM Saturday - 9:00AM - 5:00PM Sunday - CLOSED




What size is my mattress?


MATTRESS SIZES 3'0 X 6'3 Standard Single 90 x 190CM 3'0 X 6'6 Adjustable Single 90 x 200CM 4'0 X 6'3 Small Double 120 x 190CM 4'6 X 6'3 Standard Double (Queen Size) 135 x 190CM 4'6 X 6'6 Adjustable Double 135 x 200CM 5'0 X 6'6 Standard Kingsize 150 x 200CM 6'0 X 6'6 Standard Super King 180 x 200CM 6'6 X 6'6 Standard Emporer 200 x 200CM




Do You Stock Beds?


We do stock beds and matresses, however due to limited storage we only stock 5ft and 3ft items. If you have a specific size in mind give us a call and ask.





Delivery

Is There A Charge For Delivery?


Delivery is free of charge on orders over £300. Order below that will have a £20 delivery charge.




How Do I Arrange Delivery?


Have your recieved a text that your goods are in? Just send an email to the address in the text message and we will confirm the date and time.




How Long Do Goods Take To Arrive?


Approximately 6 - 10 weeks.




I Have An Old Mattress/Sofa, What Can I Do With It?


We are able to dispose of old mattresses and sofas for a cash fee paid to our drivers. The Prices are as follows: Sofa: Seat: £15 Reclining Seat: £20 Bed: £30 Mattress: £30 Bed and Mattress: £60 Inform the salesman that you would like your old item taken away and they will make a note on the ticket. Please confirm this upon arranging delivery.




When can you deliver?


Our delivery drivers work Monday - Friday, 8:00AM - 3:00PM We try and offer accurate delivery times, this is subject to availability, traffic on the day and also access.




I need to arrange delivery of my furniture.


Go and fill in the following form: https://www.scopefurnishing.co.uk/Delivery We will try and contact you within 2 working days of the form being filled in.





Cancellations

I need to cancel my order and get a refund.


All cancellations result in a loss of your deposit or 50% of the total invoice cost., Pop into the store with the card you paid with and your ticket and we will issue your refund provided there are no further issues.





Services

Where can I report a problem with an item I purchased from you?


First off gather as much information as you can and put it in an email to: Service@scopefurnishing.co.uk This includes pictures of the problem or maybe even a video to help us understand the issue. Next provide an order number, some contact details or an address. The more information we have the quicker we can resolve any issue.